Shipping policy

PUREBIOCLINIC

Shipping Policy

Last updated: April 2026

1. Processing Times

All orders are processed within 1-3 business days (Monday to Friday, excluding bank holidays). You will receive a confirmation email with tracking information once your order has been dispatched.

2. UK Shipping

We offer the following shipping options for deliveries within the United Kingdom:

•       Standard Delivery (Royal Mail): 3-5 business days — [PRICE]

•       Express Delivery (DPD/Royal Mail Tracked 24): 1-2 business days — [PRICE]

•       Free Standard Shipping: On all orders over [THRESHOLD]

Please note that delivery times are estimates and may vary due to circumstances beyond our control, including but not limited to weather, carrier delays, or high-demand periods.

3. International Shipping

We currently ship to the following regions:

•       Europe: 5-10 business days — [PRICE]

•       Rest of World: 7-14 business days — [PRICE]

Important: International customers are responsible for any customs duties, import taxes, or additional fees charged by their country. These charges are not included in our product prices or shipping costs.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your order status using the link provided or by visiting our website.

5. Delivery Issues

If your order has not arrived within the expected delivery window, please:

•       Check your tracking information for the latest status update

•       Allow an additional 2-3 business days for potential carrier delays

•       Contact our customer support team at [email] if your order is significantly overdue

For orders marked as delivered but not received, please contact us within 7 days of the delivery date. We will investigate with the carrier and arrange a replacement or refund as appropriate.

6. Incorrect Address

Please ensure your delivery address is correct at the time of ordering. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange redelivery (additional shipping charges may apply).

7. P.O. Boxes

We can deliver to P.O. Box addresses via Royal Mail. Express delivery options may not be available for P.O. Box addresses.

8. Contact Us

For any shipping-related queries, please contact us at:

RMD INTERNATIONAL HOLDINGS LIMITED

167-169 Great Portland Street, London, England, W1W 5PF

[email]