Refund policy

PUREBIOCLINIC

Refund Policy

Last updated: April 2026

1. Our 30-Day Money-Back Guarantee

At PureBioClinic, we are confident in the quality of our products. If you are not completely satisfied with your purchase for any reason, we offer a full 30-day money-back guarantee from the date of delivery.

This guarantee applies to both opened and unopened products. We believe you should be able to try our products risk-free.

2. How to Request a Refund

To request a refund, please follow these steps:

•       Contact our customer support team at [email] within 30 days of receiving your order

•       Include your order number and the reason for your return (optional but helpful)

•       We will provide you with a return address and any necessary instructions

•       Once we receive and inspect the returned item(s), we will process your refund

3. Refund Processing

Refunds will be processed within 5-10 business days of receiving the returned product. The refund will be issued to the original payment method used at checkout.

Please note that your bank or payment provider may take an additional 5-10 business days to reflect the refund in your account.

4. Return Shipping

Return shipping costs are the responsibility of the customer, unless the product is defective, damaged, or we sent the wrong item.

For defective or incorrect items, we will provide a prepaid return label or reimburse your return shipping costs.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund (including return shipping) at no cost to you.

6. Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return the original item for a refund and place a new order.

7. Subscriptions

If you are subscribed to a recurring order, you can cancel your subscription at any time before the next billing date by contacting us or through your account dashboard. Refunds for subscription orders follow the same 30-day money-back guarantee.

8. Your Statutory Rights

This Refund Policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Under these regulations, you have a statutory right to cancel your order within 14 days of receiving your goods.

9. Contact Us

For any questions about our Refund Policy, please contact us at:

RMD INTERNATIONAL HOLDINGS LIMITED

167-169 Great Portland Street, London, England, W1W 5PF

[email]